Balanced Asset Solutions CallLink
Most phone systems don’t talk to AppFolio. This means:
- Agents waste time looking up caller details
- Calls get routed to the wrong team
- Emergencies are delayed behind non-urgent calls/li>
- Leasing leads vanish when calls aren’t logged
The result? Slower response times, incomplete records, and lost revenue.
Meet BAS CallLink
BAS CallLink is a unified communications platform for voice, SMS/MMS, live chat, and video that’s fully integrated with your AppFolio environment and designed for property management operations.
- Instant Caller Recognition – Tenant, owner, or prospect details appear before you answer
- Automatic Activity Logging – Every call, voicemail, and text is tied to the correct property or contact in AppFolio
- Smart Routing – Calls go to the correct queue such as leasing, maintenance, or accounting
- Priority Handling – Emergency lines move to the front of the queue
- Inbound Call or Message
- Instant Caller Match from AppFolio
- Smart Routing to the correct department or agent
- Automatic Logging in AppFolio
- Follow-Up and Reporting in one platform
- Departmental DIDs for leasing, maintenance, owners, and accounting
- Skill-based call queues and customizable IVR menus
- Multi-channel messaging including SMS, MMS, live chat, and social apps
- Video conferencing with no downloads required
- Detailed call and message reporting linked to AppFolio records
- Automate workflows for leasing, renewals, and reporting
- Integrate AppFolio with other tools to enhance functionality
- Customize features to streamline your daily operations
- Let a robot take care of the easy mundane tasks
Real Examples
Leasing Lead
- Prospect calls from a Zillow listing
- Lead is created in AppFolio with the correct property match
- Call routes to the leasing queue
- Tour is scheduled and logged instant
Maintenance Emergency
- Tenant calls the emergency maintenance line
- Call identifies the tenant and property in AppFolio
- Queue prioritizes the call above all others
- Response team is dispatched immediately
ROI You Can Measure
- 30% faster response times with instant caller data
- 100% accurate call records in AppFolio
- 20% higher lead conversion rates from faster follow-up
- Reduced operating costs by removing manual processes
OUR PROCESS
Our streamlined process will ensure a smooth transition for you.
Submit a Form
Fill out a quick form on our website to get started.
Discovery Call
We’ll schedule a call to learn about your current operations and goals.
Questionnaire
Complete our questionnaire to help us understand the full scope of your needs.
Customized Proposal
We calculate the required hours and scope, then provide a flat-fee proposal—no hourly surprises.
Kickoff Call
Once the proposal is signed, we’ll have a kickoff call to review the plan and begin the project or service.